jillibb Privacy Policy: How We Handle Your Personal Data
At jillibb, protecting the personal information of every Filipino player is a core responsibility. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and what rights you have over your own information.
What Personal Information Does jillibb Collect?
1. Information We Collect
When you register and use your jillibb account, we collect the personal information necessary to operate your account and comply with applicable regulations. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also request a government-issued ID such as a Philippine passport, SSS card, or driver's licence. Payment-related information such as your preferred deposit method and transaction history is recorded to process withdrawals and deposits accurately. We also collect technical data including your device type, browser, IP address, and session activity to maintain platform security and improve your experience. All information collected is limited to what is strictly necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for account verification and regulatory compliance.
2. How We Use Your Information
The personal data we hold is used exclusively to operate, secure, and improve your experience on the jillibb platform. Your account details allow us to verify your identity, process deposits and withdrawals in Philippine pesos, and communicate important account updates to you. Transaction records are maintained to comply with anti-money laundering obligations and to resolve any payment disputes that may arise. Technical and usage data helps our team identify and fix platform issues, optimise mobile performance, and ensure the platform remains stable for all Filipino players. We may use your contact details to send you service-related notifications such as account security alerts or policy update notices — we do not send unsolicited marketing messages without your consent. Aggregated, anonymised usage data may be used internally to understand how players navigate the platform and to guide product improvements. At no point is your personal data used to make automated decisions that produce legal or similarly significant effects on you without human review.
3. Who Can Access Your Data?
Your personal information is accessible only to jillibb staff and authorised service providers who require it to perform specific functions on our behalf, such as payment processing and identity verification. All third-party service providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than the service they provide to us. We do not sell, rent, or trade your personal information to any external party for marketing or commercial purposes. In certain circumstances, we may be legally required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines — we will only do so when compelled by a valid legal obligation. If jillibb undergoes a business restructure or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. Internal access to personal data is restricted on a need-to-know basis, and all staff with access are trained in data protection responsibilities. We review our data sharing arrangements regularly to ensure they remain appropriate and proportionate.
4. Data Retention and Storage
We retain your personal data for as long as your account remains active and for a defined period after account closure, as required by applicable laws and regulations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory audit requirements. Technical logs and session data are retained for a shorter period and are deleted once they are no longer needed for security monitoring or dispute resolution. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Your data is stored on secure servers with access controls, encryption at rest, and regular security assessments to guard against unauthorised access or data breaches. We do not transfer your personal data to servers located outside of jurisdictions that provide an adequate level of data protection. If you have questions about how long specific categories of your data are retained, you may raise this through the process described in the FAQ page.
5. Your Rights Over Your Personal Data
As a player based in the Philippines, you have a number of rights regarding the personal information we hold about you. You have the right to request access to the data we hold, to ask for corrections if any information is inaccurate, and to request deletion of your data subject to our legal retention obligations. You may also object to certain types of processing or request that we restrict how we use your data while a query is being resolved. If you provided data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. To exercise any of these rights, please use the contact process described on the FAQ page — we aim to respond to all data rights requests within 30 days. We will never penalise you for exercising your data rights, and all requests are handled with full confidentiality.
6. Cookies and Tracking Technologies
jillibb uses cookies and similar technologies to keep your session active, remember your preferences, and maintain platform security across visits. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and play. We do not use third-party advertising cookies or cross-site tracking technologies that follow you across other websites. Analytics cookies, where used, collect only anonymised and aggregated data to help us understand how the platform is being used on mobile devices in the Philippines. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit platform functionality. Our cookie practices are reviewed periodically to ensure they remain aligned with this Privacy Policy and applicable data protection standards. If you have questions about specific cookies in use, please refer to the FAQ page for further guidance.
7. Updates to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, registered players will be notified via the email address associated with their account before the changes take effect. The date of the most recent revision will always be shown at the top of this page so you can easily identify whether the policy has changed since your last visit. Continued use of the jillibb platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to request account closure. We encourage all Filipino players to review this page periodically to stay informed about how their data is being protected. For any privacy-related questions, please visit the FAQ page or review our Terms and Conditions.
Last reviewed: June 2025. For questions about your data, visit the FAQ page or review our Responsible Gaming guidelines.
Other Policies You Should Know About
Quick links to the other important policy and help pages every jillibb player in the Philippines should be familiar with.
Terms and Conditions
The full rules governing your use of the jillibb platform, including account eligibility, deposits, withdrawals, and game conduct for Filipino players.
Read TermsResponsible Gaming
Tools and self-help resources to help you manage your gaming activity in a healthy, controlled way — including deposit limits and self-exclusion options.
View GuidelinesFAQ
Answers to the most common questions about accounts, payments, games, and platform rules — all in one place for Filipino players.
Go to FAQReady to Play on jillibb?
Registration is free and takes only a few minutes from your mobile browser. Your personal data is protected from the moment you sign up. Once your account is active, you have full access to live casino, slots, bingo, and the VIP programme — all in Philippine pesos.